RMA - General conditions

Guidelines for Return Merchandise Authorization

1. Subject

This document defines the rules that a Client must respect for obtaining authorization for returning to Inxpect S.p.A. goods that are supposed faulty or defective (Returned Material Authorization - RMA).

2. Approval and confirmation

With a request for an RMA, the Client indicates to Inxpect that it requires technical assistance on the product described in the request form, due to their apparent faulty or defective behavior.

The RMA application form is a formal order towards Inxpect, and as such it is subject to order confirmation by Inxpect, which is executed by the assignment of an RMA number.

The RMA number will be provided by e-mail, at the address specified in the application form within 3 (three) working days.

The return authorization is valid for 30 (thirty) days. After this deadline, the RMA number will be considered invalid by Inxpect, and a new RMA procedure shall be initiated if needed.

All the conditions contained in this document are understood to be accepted globally by the Client when sending the RMA request.