RMA - General conditions
Guidelines for Return Merchandise Authorization
This document defines the rules that a Client must respect for obtaining authorization for returning to Inxpect S.p.A. goods that are supposed faulty or defective (Returned Material Authorization - RMA).
2. Approval and confirmation
With a request for an RMA, the Client indicates to Inxpect that it requires technical assistance on the product described in the request form, due to their apparent faulty or defective behavior.
The RMA application form is a formal order towards Inxpect, and as such it is subject to order confirmation by Inxpect, which is executed by the assignment of an RMA number.
The RMA number will be provided by e-mail, at the address specified in the application form within 3 (three) working days.
The return authorization is valid for 30 (thirty) days. After this deadline, the RMA number will be considered invalid by Inxpect, and a new RMA procedure shall be initiated if needed.
All the conditions contained in this document are understood to be accepted globally by the Client when sending the RMA request.
3. RMA form
The RMA form is available electronically on the Inxpect S.p.A. website at the following link: https://www.inxpect.com/en/support/rma/
All fields of the application form are mandatory and must be duly completed.
For further information regarding the RMA status, the Client may write to the following email address specifying the RMA number: email@example.com
Once obtained an RMA, shipping of the goods must be taken care by the Client according to "Delivery Duty Paid" (DDP - Incoterms© 2020) towards the location defined at point 5, unless previously agreed in writing.
The goods travel at the risk and peril of the Client in accordance with the Commercial Code (art. 1693 liability of the carrier for loss and damage). The Client is responsible for the quality of the packaging. If such packaging is not sufficient to prevent damages in transport, the warranty will be void.
If the Client does not have a partner courier, it is possible to request Inxpect to pick up the goods with an invoice charge. The cost of shipping depends on the service, the weight and volume of the goods and the pick-up point.
Once ready for shipping, the following checklist should be observed:
- return the material with the original packaging;
- report the RMA number on the transport document and outside the package;
- issue the transport document with the reason "RETURN TO SUPPLIER FOR REPAIR".
Once repaired, the return of the goods to the Client will be taken care by Inxpect if the product was repaired or exchanged under warranty. In case the product should not be covered by warranty, the cost of the return will be charged to the Client.
5. Delivery address
The goods to be repaired must be sent to:
Via Serpente 91
25131, Brescia (BS) - Italia
Via Serpente 91
25131, Brescia (BS) - Italia
6. Repair costs
The validity of a product warranty will be certified exclusively by Inxpect. The warranty period is defined in the General Conditions of Sale or by written agreements between the parties.
Inxpect undertakes to replace or repair the faulty parts provided which are defective due to bad quality of material or manufacturing defect, but not if the fault is caused by:
- inexperience or negligence;
- improper use;
- tampering with the device;
- unauthorized repairs;
- force majeure events.
In the event that the repair is not covered by the warranty, Inxpect S.p.A will inform the Client before carrying out the repair and will submit a cost estimate.
The following costs apply to Inxpect products which are not covered by warranty:
- First Analysis and Report: Eur 75,00
- Repair of secondary components: Eur 150,00 (Excluding shipping costs)
The cost of “First Analysis” is included in the “Repair”. If the client chooses not to proceed with the repair of the product, or the product is not repairable, just the First Analysis costs will be charged.
- Repair of primary components: at cost (Excluding shipping costs)
Further costs sustained by Inxpect (e.g. shipping charges) may be charged in addition to the repair costs.
7. Jurisdiction and applicable law
Italian law will be applicable to all matters covered by this document, including its own interpretation. Any controversy arising or deriving from it, from its interpretation, validity and execution, as well as from any term, condition and provision, will be settled in the Milan courts.