Any question?

General

  • 1.1 I have just purchased an Inxpect product but I don’t know what to do now

    Please follow the instructions on the document Installation Instructions that you can find in the box of your product and then register on https://tools.inxpect.com/industrial/tools.

    Here, after choosing your product, you will be able to download the Inxpect Safety application and the Instruction Manual (chapter Installation and use procedures).

  • 1.2 Where can I find the configuration software?

    At the link https://tools.inxpect.com, it is possible to download for free the Inxpect Safety application and all the other tools related to all the Inxpect products.

  • 1.3 I have purchased a Demo Kit for LBK System. What is the default password for the login to the software?

    For Demo Kit, the login password is pre-saved as Demo123.

  • 1.4 How can I ask for technical support? Is there an email address devoted to it?

    You can write an email to safety-support@inxpect.com

  • 1.5 How can I obtain the depth of the dangerous area?

    Please read carefully the section Dangerous Area Calculation within the Instruction Manual of the system.

  • 1.6 What is the response time for the detection of a human body entering the alarm zone?

    The maximum response time certified is 100ms.

  • 1.7 What are the features of the smallest object that can be detected?

    It is not possible to provide general values of standard features (like geometrical size and mass).

    The S101A and S201A sensors are able to detect a property of the object called Radar Cross Section (RCS) that takes into account several features (like e.g. material, texture, shape, angle of incidence, etc...).

    The device is certified for human body protection, so it is able to detect an object with an RCS comparable to the one of a human body.

  • 1.8 Is there a way to reduce the interference between sensors connected to the same control unit?

    There is no interference between sensors connected to the same control unit thanks to the synchronization between them.

  • 1.9 What is the radiated power of an Inxpect product?

    Inxpect SRE 100 Series has a radiated power lower than 13 dBm mean EIRP. Inxpect SRE 200 Series has a radiated power lower than 16 dBm mean EIRP.

  • 1.10 I would like to disable the detection by means of an external command. Is it possible?

    Yes, by means of the Muting function, which can be enabled through digital input* or using the Fieldbus communication (if available).

    Muting temporarily suspends the safety functions for one or more sensors and motion detection is disabled.

    The C201A-PNS, C202A or C203A control units maintain the OSSDs activated even if the muted sensors detect motion in their detection fields.

    In the same way, the C101A control unit maintains the safety outputs in an energized state even if the muted sensors detect motion in the stopping area.

    *Please use the Inxpect Safety application (Settings > Muting page) to configure the function.

  • 1.11 What is the power supply voltage of the control unit and the sensors?

    You only need to provide the power supply for the control unit (24Vdc).

    The sensors work with a power supply voltage of 12Vdc, but they take it from the control unit through the CAN bus.

  • 1.12 What is the SNS input? Do I need to connect it?

    The SNS input on the control unit is used to check the correct functioning of the chip that detects the status of the inputs.

    If at least one input is configured and enabled through the software, the SNS input must also be connected (24Vdc).

  • 1.13 In which countries can I install and use the Inxpect sensors?

    The S101A sensor uses the ISM 24 GHz frequency band, which is available with a license-exempt model worldwide, with few exceptions.

    The S201A sensor uses the 60 GHz frequency band.

    Currently, it is possible to sell and install both of them without any further action in all the European Union. 

    Have a look at the system instruction manual for the list of the countries.

    Commercialization in industrialized countries other than the ones mentioned above will require at most a document approval from the local ministry of telecommunications, if at all, which Inxpect will take care of upon request.

    Please select in which country the system is going to be installed, using the Inxpect Safety application, during the first configuration of the system, in order to comply with the national regulations.

  • 1.14 I don't know how to physically connect my computer to the system

    In order to connect your computer to an Inxpect control unit, you can use:

    • a data USB cable with a micro-USB connector (micro-B type); for all the control units
    • an Ethernet cable, for C201A-PNS and C202A

    Have a look at the instruction manual for more details.

  • 1.15 How many sensors do I need to protect the area?

    It depends on your requirements and on the size of the area: please use the Inxpect Safety application to get help in the placement and configuration of the sensors.

    A maximum number of six sensors can be used with a single control unit.

    In case of doubt, please contact the Technical Support team.

  • 1.16 Can I install more LBK systems in the same area?

    In case of use of more than one C101A control unit in the same area, each specific case (installation, sensors placement, etc...) needs to be studied separately in order to be sure that the sensors controlled by different control units do not lead to false alarms.

    Please have a look at the document Interference limitations rules (LBK System > Use of multiple LBK systems) on our tools web page (HERE) to have more info about it.

  • 1.17 Kann ich mehrere Inxpect SRE 100 Series im selben Bereich installieren?

    Wenn sich mehrere C201A-PNS, C202A oder C203A Steuergeräte denselben Bereich teilen, müssen Sie die Funktion Multi-Controller-Synchronisation nutzen, um mögliche Interferenzen zwischen ihren Sensoren zu beseitigen.

    Die Funktion kann nur verwendet werden, wenn der Sicherheitsarbeitsmodus aller Sensoren auf "Always-on Restart Prevention" eingestellt ist.

    Bitte folgen Sie den Anweisungen im Handbuch, um die zulässigen Netzwerktopologien kennenzulernen und zu verstehen, wie Sie die Funktion mit der Anwendung Inxpect Safety aktivieren. 

  • 1.18 Can I install more Inxpect SRE 200 Series in the same area?

    In case multiple C201A-PNS, C202A or C203A control units are sharing the same area, you just need to assign them a different Controller Channel using the Inxpect Safety application (Settings > Advanced > Multi-controller synchronization).

    If there are more than four controllers, the control units with the same channel must have their monitored areas as far as possible from each other.

  • 1.19 Which are the ranges of operating and storage temperature of the system?

    As described in the LBK System Instructions manual, the operating temperature range is from -30 to +40 °C (i.e. from -22 to +104 °F), whereas the storage temperature is from -40 to +80 °C (i.e. from -40 to +176 °F).

    As described in the Inxpect SRE 100 Series Instructions manual, the operating temperature range is from -30 to +60 °C (i.e. from -22 to +140 °F), whereas the storage temperature is from -40 to +80 °C (i.e. from -40 to +176 °F).

    As described in the Inxpect SRE 200 Series Instructions manual, the operating temperature range is from -30 to +60 °C (i.e. from -22 to +140 °F), whereas the storage temperature is from -40 to +80 °C (i.e. from -40 to +176 °F).

  • 1.20 What is the total consumption of an Inxpect device?

    The total consumption of an LBK System (controller and six sensors) is 11 W.

    The total consumption of an Inxpect SRE 100 Series (controller and six sensors) is 14 W.

    The total consumption of an Inxpect SRE 200 Series (controller and six sensors) is 33.2 W.

  • 1.21 Can I use one sensor or is there a minimum of two sensors?

    It is possible to use a single sensor.

  • 1.22 How can I return a defective or broken product?

    First of all, if you purchased directly from Inxpect, please write at safety-support@inxpect.com in order to receive technical assistance. The support team will help you to understand what may have happened and decide if the good needs a revision/repair.

    Otherwise, please contact your distributor.

    If the good needs to be sent back for revision, you will be asked to go to www.inxpect.com/support/rma and insert the required product info in order to request an RMA (Return Merchandise Authorisation).

    Then, our logistic staff will be informed to arrange the pickup or contact you to arrange the details of the shipment. Please give us notice before you send us any products.

Do you need more help?

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