- 1.1 I have just purchased an Inxpect product but I don’t know what to do now
Please follow the instructions on the document Installation Instructions that you can find in the box of your product and then register on https://tools.inxpect.com/industrial/tools.
Here, after choosing your product, you will be able to download the Inxpect Safety application and the Instruction Manual (chapter Installation and use procedures).
- 1.2 Where can I find the configuration software?
At the link https://tools.inxpect.com/industrial/tools, it is possible to download for free the Inxpect Safety application and all the other tools related to all the Inxpect products.
- 1.3 I have purchased a Demo Kit for LBK System. What is the default password for the login to the software?
For Demo and Trial Kit, the login password is pre-saved as Demo123.
- 1.4 How can I ask for technical support? Is there an email address devoted to it?
You can write an email to firstname.lastname@example.org
- 1.5 How can I obtain the depth of the dangerous area?
Please read carefully the section Dangerous Area Calculation within the Instruction Manual of the system.
- 1.6 What is the response time for the detection of a body entering the alarm zone?
The maximum response time certified is 100ms.
- 1.7 What are the features of the smallest object that can be detected?
It is not possible to provide general values of standard features (like geometrical size and mass).
The LBK-S01 and SBV-01 sensors are able to detect a property of the object called Radar Cross Section (RCS) that takes into account several features (like e.g. material, texture, shape, angle of incidence, etc...).
The device is certified for body protection, so it is able to detect an object with an RCS comparable to the one of a human body.
- 1.8 Is there a way to reduce the interference between sensors connected to the same controller?
There is no interference between sensors connected to the same controller thanks to the synchronization between them.
- 1.9 What is the transmission power of an Inxpect product?
Inxpect products have a transmission power lower than 13 dBm.
The radiated power is lower than 16 dBm mean EIRP.
- 1.10 I would like to disable the detection by means of an external command. Is it possible?
Yes, by means of the Muting function, which can be enabled through digital input* or using the Fieldbus communication (if available).
Muting temporarily suspends the safety functions for one or more sensors and motion detection is disabled.
The ISC-B01, ISC-02 or ISC-03 controllers maintain the OSSDs activated even if the muted sensors detect motion in their detection fields.
In the same way, the LBK-C22 controller maintains the safety outputs in an energized state even if the muted sensors detect motion in the stopping area.
*Please use the Inxpect Safety application (Settings > Muting page) to configure the function.
- 1.11 What is the power supply voltage of the controller and the sensors?
You only need to provide the power supply for the controller (24Vdc).
The sensors work with a power supply voltage of 12Vdc, but they take it from the controller through the CAN bus.
- 1.12 What is the SNS input? Do I need to connect it?
The SNS input on the controller is used to check the correct functioning of the chip that detects the status of the inputs.
If at least one input is configured and enabled through the software, the SNS input must also be connected (24Vdc).
- 1.13 In which countries can I install and use the Inxpect sensors?
The LBK-S01 sensor uses the ISM 24 GHz frequency band*, which is available with a license-exempt model worldwide, with few exceptions.
The SBV-01 sensor uses the 60 GHz frequency band.
Currently, it is possible to sell and install both of them without any further action in all the European Union.
Have a look at the system instruction manual for the list of the countries.
Commercialization in industrialized countries other than the ones mentioned above will require at most a document approval from the local ministry of telecommunications, if at all, which Inxpect will take care of upon request.
*Please note that some countries limit the bandwidth usage to a restricted set of frequencies. If the LBK-S01 is installed in one of these countries, just enable the restricted frequency range. You’ll need to choose the operational frequency using the Inxpect Safety application (Settings > General > Operational frequency) in order to comply with the national regulations.
- 1.14 I don't know how to physically connect my computer to the system
In order to connect your computer to an Inxpect controller, you can use:
- a standard data USB to Micro-USB cable; for all the controllers
- an Ethernet cable, for ISC-B01 and ISC-02
Have a look at the instruction manual for more details.
- 1.15 How many sensors do I need to protect the area?
It depends on your requirements and on the size of the area: please use the Inxpect Safety application to get help in the placement and configuration of the sensors.
A maximum number of six sensors can be used with a single controller.
- 1.16 Can I install more LBK systems in the same area?
In case of use of more than one LBK-C22 controller in the same area, each specific case (installation, sensors placement, etc...) needs to be studied separately in order to be sure that the sensors controlled by different controllers do not lead to false alarms.
Please have a look at the document Interference limitations rules (LBK System > Use of multiple LBK systems) on our tools web page (HERE) to have more info about it.
- 1.17 Can I install more LBK system Series in the same area?
In case multiple ISC-B01, ISC-02 or ISC-03 controllers are sharing the same area, you need to exploit the Multi-controller Synchronization function to remove possible interferences between their sensors.
The function can be used only if all the sensors have the safety working mode set to Always Restart Prevention.
Please follow the instructions in the Manual to get to know the allowed network topologies and to understand how to enable the function using the Inxpect Safety application.
- 1.18 Can I install more SBV system Series in the same area?
In case multiple ISC-B01, ISC-02 or ISC-03 controllers are sharing the same area, you just need to assign them a different Controller Channel using the Inxpect Safety application (Settings > Multi-controller synchronization).
If there are more than four controllers, the controllers with the same channel must have their monitored areas as far as possible from each other.
- 1.19 Which are the ranges of operating and storage temperature of the system?
As described in the LBK System Instructions manual, the operating temperature range is from -30 to +40 °C (i.e. from -22 to +104 °F), whereas the storage temperature is from -40 to +80 °C (i.e. from -40 to +176 °F).
As described in the LBK System Series Instructions manual, the operating temperature range is from -30 to +60 °C (i.e. from -22 to +140 °F), whereas the storage temperature is from -40 to +80 °C (i.e. from -40 to +176 °F).
As described in the SBV System Series Instructions manual, the operating temperature range is from -30 to +60 °C (i.e. from -22 to +140 °F), whereas the storage temperature is from -40 to +80 °C (i.e. from -40 to +176 °F).
- 1.20 What is the total consumption of an Inxpect device?
The total consumption of an LBK System (controller and six sensors) is 11 W.
The total consumption of an LBK System Series (controller and six sensors) is 12.2 W.
The total consumption of an SBV System Series (controller and six sensors) is 33 W.
- 1.21 Can I use one sensor or is there a minimum of two sensors?
It is possible to use a single sensor.
- 1.22 How often should I test or recalibrate the system?
We suggest to do the maintenance of the system every six months. Please note that you do not need to calibrate the system.
- 1.23 How can I return a defective or broken product?
First of all, if you purchased directly from Inxpect, please write at email@example.com in order to receive technical assistance. The support team will help you to understand what may have happened and decide if the good needs a revision/repair.
Otherwise, please contact your distributor.
If the good needs to be sent back for revision, you will be asked to go to www.inxpect.com/industrial/rma and insert the required product info in order to request an RMA (Return Merchandise Authorisation).
Then, our logistic staff will be informed to arrange the pickup or contact you to arrange the details of the shipment. Please give us notice before you send us any products.
Do you need more help?